Ducal Résident is the user-record (EHR) module of the Ducal Suite, built for social care — disability first. The team's daily work, the family portal, and above all management oversight and SERAFIN-PH activity measurement, embedded natively. Sovereign HDS hosting, FHIR R4 architecture. Built for Ségur Wave 2 referencing.
Most user records simply archive. Ducal Résident was designed around one idea: daily data must flow back up, automatically, into management oversight and activity measurement.
Real-time occupancy, movements, incidents, activity per facility and per unit: your management stops waiting for the quarterly spreadsheet. Oversight is built continuously, from the transmissions entered every day — not in a separate tool that has to be re-fed by hand.
The CNSA nomenclature (needs, direct and indirect services) is coded inside the interface. Your professionals code their care actions; the engine aggregates them. No parallel spreadsheet, no re-entry.
Occupancy rate for the CPOM, activity measurement for funders: CSV and XLSX exports are generated from the record's real data, ready for your regulators.
The IGAS report on the transformation of disability care provision pushes towards a model driven by the services nomenclature (SERAFIN-PH) rather than by facility categories, with activity measurement that can be exported to regulators and a record that follows the person across care arrangements. That is exactly the chain Ducal Résident models: nomenclature → per-person traceability → measurement → exports.
Many vendors tick the SERAFIN-PH box with a file to produce on the side. At Ducal, the nomenclature and activity measurement are at the core of the module.
The activity-measurement engine and its exports are real, delivered building blocks. The Résident module as a whole is built Ségur-native and currently rolling out.
From residents' daily life to management oversight, a single tool for care teams, administration and families.
Teams steer the daily work; relatives stay informed without installing anything.
Each professional sees what concerns them, on a shared chronological timeline.
The plan is built from the flow of transmissions, not in a frozen Word document.
For the disability sector (FAM, MAS, IME…), the official CNSA nomenclature, coded inside the interface.
Up-to-date data, not quarterly spreadsheets.
Field-level encryption and an audit log ready for inspections.
FHIR R4 architecture from the design stage, social-care connectors and a Ségur Wave 2 referencing trajectory.
Our territorial directory Ducal Connect is deployed in Seine-et-Marne, across 184 facilities. On the activity-measurement side, the engine is real: CPOM and regulator exports (CSV, XLSX) are delivered building blocks.
The Résident module itself is built Ségur-native and currently rolling out — which is precisely why we are opening a pilot-facility programme.
Do you run several social-care facilities — disability in particular? Let's scope your Ségur Wave 2 project, or join our pilot-facility programme.
Do you represent a group or an association? Discover the For facilities page
The Résident module is built Ségur-native and currently rolling out — it is not yet referenced or certified. However, its SERAFIN-PH activity-measurement engine and its CPOM/regulator exports (CSV, XLSX) are real, already-delivered building blocks, and our territorial directory Ducal Connect is deployed in Seine-et-Marne across 184 facilities. That is why we are opening a pilot-facility programme.
Many vendors tick the SERAFIN-PH box with a file to produce in a separate module, at the cost of re-entry. At Ducal, the CNSA nomenclature (needs, direct and indirect services) is coded directly inside the interface, through coding campaigns. Activity measurement aggregates from real care actions and feeds management oversight — it is not an end-of-campaign chore.
Social care, with a priority on the disability sector (FAM, MAS, IME…) where SERAFIN-PH applies. It also covers elderly care: for nursing homes, dependency tracking relies on the AGGIR/GIR indicators, to be distinguished from SERAFIN-PH. It targets in particular groups and associations running several facilities, thanks to the multi-facility management view.
The module is built Ségur-native for the social-care EHR corridor (PA, PH, AHI profiles) and positions itself on the Wave 2 referencing trajectory. Development is under way; we scope each pilot facility's project according to the filing deadlines.
No. Families access the portal via a single secure link sent by email or SMS. No account to create, no app to install. They view the news feed and exchange with the team through encrypted messaging.
The Suite's care-pathway module, complementary to Résident.
Groups and associations of facilities: Ségur, IGAS and deployment stakes.
Collect health data in full GDPR and HDS compliance.
Our approach to health data security.
Let's talk. We'll get back to you within 48 hours with an initial proposal tailored to your needs.
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