Ducal Suite · Care Records

Care records, finally modern

The DUI module of the Ducal Suite. Professional portal and family portal, targeted transmissions, personalized care plans, integrated SERAFIN-PH coding. Sovereign HDS hosting, native FHIR R4 interoperability.

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2Dedicated portals
107SERAFIN-PH codes
FHIR R4Interoperability
The problem

What social care facilities face today

Care record software on the market hasn't evolved in 15 years.

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Outdated software

Year-2000 interfaces, slow navigation, painful ergonomics. Teams waste time instead of saving it. Staff work around the tool with Excel spreadsheets and paper notebooks.

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Families in the dark

No visibility for loved ones on the resident's daily life. Communication happens by phone or letters. The trust relationship with the facility suffers.

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SERAFIN-PH required, no tool

The SERAFIN-PH nomenclature is mandatory but current tools don't integrate it natively. Coding happens in separate files, with error risks and extra administrative burden.

Ducal DUI

Care records designed for the field

Three connected universes on a common foundation. Each role gets an optimized interface.

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Professional portal

Targeted transmissions by category, personalized care plans, weekly planning, adverse events, pathway tracking. Fast and intuitive interface, designed for the daily work of educators, caregivers and coordinators.

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Family portal

Family members view the schedule, activities, and reports. They stay informed without soliciting staff. Secure access via unique link, no account needed.

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Integrated SERAFIN-PH

Official ANS nomenclature (107 codes), coding campaigns, 3-block grids (needs, direct services, indirect services). CSV export for regulatory submissions. Synthesis heatmap by facility.

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Management dashboard

Occupancy rates, admissions, movements, quality indicators. Management steers the facility with up-to-date data, not manually reconstructed quarterly spreadsheets.

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Personalized care plans

Goals, actions, evaluations, deadlines. The personalized care plan is alive and shared among all stakeholders. It builds over time through transmissions and assessments, not in a frozen Word document.

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Targeted transmissions

Transmissions by category (care, educational, social, medical) with chronological timeline. Each professional sees what's relevant to them. Transmissions automatically feed into the care record.

The market

45,000 facilities concerned

France has approximately 45,000 social care and medico-social facilities (nursing homes, disability centers, sheltered workshops, assisted living…). Regulations require increasing digital traceability, and the SERAFIN-PH nomenclature makes tools that don't natively integrate it obsolete.

Ducal DUI is designed for disability services and social care facilities that want a modern, sovereign and compliant tool, without the delays and costs of legacy vendors.

Security

Compliant by design

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HDS SecNumCloud

Hosting on HDS-certified and ANSSI SecNumCloud-qualified infrastructure. Data in France, operated by a French provider.

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Multi-tenant isolation

Each facility has its data isolated by PostgreSQL Row-Level Security. No risk of data leaks between organizations, even on a shared instance.

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Complete audit trail

Every action is logged in an immutable journal (FHIR AuditEvent, SHA-256 hash chain). Essential for quality audits and regulatory inspections.

FAQ

Frequently asked questions

Is Ducal DUI suitable for nursing homes?

Ducal DUI is primarily designed for disability services and social care facilities. Extension to nursing homes (elderly care) is on the roadmap. Contact us to discuss your specific context.

Is the SERAFIN-PH coding compliant with the official nomenclature?

Yes, Ducal DUI integrates the 107 codes from the official nomenclature published by France's ANS, organized in 3 blocks (needs, direct services, indirect services). Nomenclature updates are integrated as they are published.

Do families need to create an account?

No. Families access the portal via a unique secure link sent by email or SMS. No account to create, no app to install.

Can we migrate from an existing care record system?

Yes, we support data migration from your current software. The process is documented and secure, with data validation at each step.

Pour aller plus loin

Solution

Ducal Suite — Modular Architecture

Discover the common foundation that powers all Ducal modules.

Solution

Ducal ETP — Therapeutic Education

The Suite's therapeutic education module, complementary to DUI.

Solution

Ducal Forms — Compliant Forms

Collect health data in full GDPR and HDS compliance.

Service

Security and HDS Compliance

Our approach to health data security.

Have a healthcare digitalization project?

Let's talk. We'll get back to you within 48 hours with an initial proposal tailored to your needs.

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